“I’ve worked for NYC since 2008, making student loan payments while struggling to get my PSLF paperwork processed. Since I worked for five different city agencies, I was told I’d need multiple certification forms. EDCAP found a single contact to verify all my employment, and within seven days, the U.S. Department of Education confirmed I met PSLF requirements. Now, I’m awaiting final discharge and a refund, finally freeing up funds to support my children.”